Q: How do I create an Online Giving account?
Click on the Create New Login Account link on the Giving page of the website and edit the fields marked with an asterisk. Your User I.D. will be your email address, and you’ll need to set a password.
Q: Why does nothing happen when I click on a link?
The links for the online giving modules operate as popup windows and you may have software that block popups. You will need to allow popups from the Smoky Hill Vineyard web site (www.SHVchurch.org) to utilize the online giving features.
Q: How can funds be withdrawn directly from my account?
Only with your authorization. No one can deduct money from your account automatically unless you specifically authorize it.
Q: Does the church get charged for returned transactions?
Yes. If the account details for either your credit card or checking account are incorrect, missing or out of date, the church will be charged a separate transaction fee. To avoid this, please ensure that your contribution schedules and details are accurate.
Q: Are online contributions risky?
The latest security & encryption technology is used and we are partnered with Cybersource whose core competency is aimed at reducing risks associated with online transactions. Click here to view our safe and secure process.
Q: Do people actually use Online Giving?
Yes. Currently 30% of the contributions received by the church are from online donors.
Q: When would this automatic contribution be taken from my account?
You can specify whether you want your contribution made one time, yearly, quarterly, weekly, twice per month or as designated. When the date you have selected falls on a weekend or holiday, the transaction will occur on the next banking day but your bank account might not reflect this for several days.
Q: Can I test this by giving one time?
Yes. You may test Online Giving by selecting “One Time”.
Q: Why can't I create a contribution schedule?
You need to create an account and be logged in to your account to use the features.
Q: What contribution methods can I choose?
You have the choice of Visa, MasterCard or checking account.
Q: Why can't I create a contribution schedule for today's date?
The timing of the complex banking process requires a minimum time period for processing transactions. In order to ensure a successful contribution for a day you want, you will need to schedule it at least 24 hours in advance.
Q: Why doesn't my contribution appear on my statement?
Typically, Visa & MasterCard transactions are processed more quickly than checking account transactions. You can usually expect to see your transaction details on your statement or online banking account within 5-7 days of the date of the transaction.
Q: If I don't write checks, how do I keep my checkbook balance straight?
Your contribution is made on a pre-established day, so you can deduct it from your check record then.
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Q: How can I keep a record of the amount I have contributed?
Your credit card or bank statement will include an itemized list of automatic gifts given from your account, prefixed with the text - ‘SHV - Tithe'. You can also view all of your contributions once you are logged into the SHV giving portal. We will continue to provide you with a personal giving statement annually for your tax records.
Q: What if I change banks or accounts or want to change the amount of my contribution?
You can change your bank information or contribution schedule at any time by logging in to your account and revising your schedule(s).
Q: How do I participate in the weekly offering at Sunday services if my contribution is automatically deducted from my bank account?
You are already participating through your online contribution schedule.
Q: Is there any charge to me from my bank to give online?
No. Online transactions typically carry no bank fees. Please check with your credit card or banking service provider before creating your contribution schedule.
Q. Can I designate my online giving?
You can select which fund or pledge you would like to contribute to by simply selecting your options from the drop-down menus in the Contribution Schedule dialogue window. You need to be logged in to your account to perform this action.
Q: Why am I getting Contribution Success emails?
If your account has a valid email address, you will get Contribution Success emails to notify you of your transaction.
Q. Why did I get a Contribution Failure email?
If your account has a valid email address and you receive a Contribution Failure email message, typically this suggests that there was missing or incorrect information with either the credit card details or checking account details. You can edit the existing contribution schedule(s) or delete it and start again. If you are still having problems please contact fellowshipone. Please allow up to 48 hours for a response.
Q. There is an error message next to my contribution schedule?
Typically this suggests that there was missing or incorrect information with either the credit card details or checking account details. You can edit the existing contribution schedule(s) or delete it and start again.
Q. How can I make sure no cookie is left on my machine?
To delete the cookie created by a successful login you need to click on the 'Logout' button on the website.
Q: Whom do I talk to if I have more questions?
You can contact Fellowship One. Please allow up to 48 hours for a response.
Q: How do I get help?
If you have problems logging into your account, forget your password or User Id, there is an Account Help function for immediate assistance. Alternately, for any technical queries you can contact fellowshipone. Please allow up to 48 hours for a response.
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